Payment Method Update: Effective June 1, 2026, Kora will accept card payments only for all website orders. The bank deposit/transfer option has been discontinued.
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Faqs

Home Faqs

#Frequently asked questions

How long does it take for home delivery?
We use Royal mail and DHL to send most of our UK orders.Euro Car Parts reserves the right to use discretion in any circumstance where it makes more sense to use an alternative delivery method.
How can I place an order ?
Orders can be placed through the website on www.koraofficial.co
Do you offer international shipping ?
Yes, we offer international shipping via reputable courier services.
What payment methods are accepted?
We accept online card payments via visa and mastercard only. Cash on delivery (COD) and bank deposit/transfer are not available for website orders. Full payment must be made online.
What is your exchange policy ?
All our outfits are made to order, we do not offer returns or exchanges, however if the product is defective or incorrect etc. Please contact our customer care team within 24-48 hours of delivery for resolution. If approved, the customer will be responsible for returning the outfit to us.
How can I cancel my order ?
Orders cannot be canceled after the confirmation email is sent. Cancellation requests cannot be entertained once the order is processed.
How can I get in touch on instagram?
We have a no DM policy. For any queries, please contact us via email or WhatsApp only.
Do you have a physical store?
No, we don't currently have a physical store, but our studio is coming soon. We don't have any stockists or resellers.
What are the shipping charges ?
To find out the shipping charges, please add an item to your cart at checkout, as charges vary by destination.
What is your return policy ?
All items are final sale, and not eligible for return or exchange, including sale items. We have a no-refund policy.
Are the outfits customizable?
No, all outfits are sold in standard fit. You can refer to the size chart for measurements.
How can I get in touch for support or complaints ?
For any support or complaints, you can contact us via WhatsApp (0336 7555577) or email at info@koraofficial.co . We strive to respond within 48-72 hours. Our working hours are from 11:30am - 6:00 pm (excluding Sundays).
How long will delivery take?
Please note that estimated dispatch dates are available on our website. We kindly request that you review these timelines prior to placing your order.
Delivery timelines are as follows:
1.Domestic orders: 2-3 business days from dispatch
2. International orders: 7-14 business days from dispatch