Faqs

To initiate an exchange, please contact our customer care team within 24-48 hours of delivery with your order number and reason for exchange. If approved, the customer be responsible for return and reshipment charges. If the product is defective or incorrect, please include an image of the item, and the team will assist you.

How can I cancel my order ?

Orders cannot be canceled after the confirmation email is sent. Cancellation requests cannot be entertained once the order is processed.

How can I get in touch on instagram?

We have a no DM policy. For any queries, please contact us via email or WhatsApp only.

Do you have a physical store?

No, we don't currently have a physical store, but our studio is coming soon. We don't have any stockists or resellers.

What are the shipping charges ?

To find out the shipping charges, please add an item to your cart at checkout, as charges vary by destination.

What is your return policy ?

All items are final sale, and not eligible for return or exchange, including sale items. We have a no-refund policy.

Are the outfits customizable?

No, all outfits are sold in standard fit. You can refer to the size chart for measurements.

How can I get in touch for support or complaints ?

For any support or complaints, you can contact us via WhatsApp (0336 7555577) or email at info@kora.co . We strive to respond within 48-72 hours. Our working hours are from 11:30am - 6:00 pm (excluding Sundays).

How long will delivery take?

Please note that estimated dispatch dates are available on our website. We kindly request that you review these timelines prior to placing your order.
Delivery timelines are as follows:
1.Domestic orders: 2-3 business days from dispatch
2. International orders: 7-14 business days from dispatch

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#Frequently asked questions

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