FAQ's

How can I place an order ?

Orders can be placed through the website on koraofficial

Do you have a physical store?

No, we don't currently have a physical store, but our studio is coming soon. We don't have any stockists or resellers.

Do you offer international shipping ?

Yes, we offer international shipping via reputable courier services.

What are the shipping charges ?

To find out the shipping charges, please add an item to your cart at checkout, as charges vary by destination.

What payment methods are accepted?

Prices are listed in PKR and USD. We accept online card payments via Visa and Mastercard.

What is your return policy ?

All items are final sale, and not eligible for return or exchange, including sale items. We have a no-refund policy.

What is your exchange policy ?

To initiate an exchange, please contact our customer care team within 24-48 hours of delivery with your order number and reason for exchange. If approved, the customer be responsible for return and reshipment charges. If the product is defective or incorrect, please include an image of the item, and the team will assist you.

Are the outfits customizable?

No, all outfits are sold in standard fit. You can refer to the size chart for measurements.

How can I cancel my order ?

Orders cannot be canceled after the confirmation email is sent. Cancellation requests cannot be entertained once the order is processed.

How can I get in touch for support or complaints ?

For any support or complaints, you can contact us via WhatsApp or email at korabyih@gmail.com. We strive to respond within 48-72 hours. Our working hours are from 11:30am - 6:00 pm (excluding Sundays).

How can I get in touch on instagram?

We have a no DM policy. For any queries, please contact us via email or WhatsApp only.